GOVnet & K12net Infrastructure

<BODY ALINK="#99CC66" BGCOLOR="#CCCCCC" LINK="#993300" TEXT="#000000" VLINK="#993300"> <TABLE BORDER=0> <TR VALIGN="top"> <TD BGCOLOR="#000000" WIDTH=176> <A HREF="./index.htm"><IMG ALT="home" BORDER=0 HEIGHT=120 SRC="./toc/images/globe.gif" WIDTH=160></A> <A HREF="./govnet.htp"><IMG ALT="GOVnet" BORDER=0 HEIGHT=24 SRC="./toc/images/govnet_off.gif" WIDTH=160></A> <A HREF="./k12net.htp"><IMG ALT="K12net" BORDER=0 HEIGHT=24 SRC="./toc/images/k12net_off.gif" WIDTH=160></A> <A HREF="./infrastructure.htp"><IMG ALT="Infrastructure" BORDER=0 HEIGHT=24 SRC="./toc/images/-infrastructure_off.gif" WIDTH=160></A> <A HREF="./contacts.htp"><IMG ALT="Contacts" BORDER=0 HEIGHT=24 SRC="./toc/images/contacts_off.gif" WIDTH=160></A> <A HREF="./resources.htp"><IMG ALT="Resources" BORDER=0 HEIGHT=24 SRC="./toc/images/resources_off.gif" WIDTH=160></A> </TD> <TD>  <H1><SPAN CLASS="paleheading"><FONT COLOR="#666666" FACE="Helvetica, Arial, sans-serif">GOVnet & K12net</FONT></SPAN><FONT COLOR="#336600" FACE="Helvetica, Arial, sans-serif"> <BR>System Status</FONT></H1> <HR> <P>This page contains current GOVnet & K12net system status information, notice of planned "events" and recent event history. Most web browsers will automatically reload this page every 60 seconds.</P> <P><BIG>Status information is also available by telephone, 828-5600.</BIG></P> <DIV> To report <STRONG>network</STRONG> problems: <UL> <LI>use the problem report <A HREF="./contacts_problem.htp">form</A>, or</LI> <LI>send email to <A HREF="mailto:problem@govnet.state.vt.us">problem@govnet.state.vt.us</A>, or</LI> <LI>telephone (802) 828-2200.</LI> </UL> For information about reporting other problems, see the Problem Reporting section of the <A HREF="./contacts.htp">Contacts</A> page. </DIV> <A NAME="current"><H2>Current System Status</H2></A> <H3>Sunday, 06 July 2008, 02:47 PM (EDT)</H3> <PRE>[no known problems] </PRE> <A NAME="plan"><H2>Planned System Events</H2></A> <HTML> <HEAD> </HEAD> <BODY LINK="#0000ff" VLINK="#800080"> <H3>[None]</H3>  </BODY> </HTML> <A NAME="history"><H2>System Event History</H2></A> <PRE>Wednesday, 11 February 2004, 5:00 PM - Internet Service Interruption Affected: all users Symptoms: no Internet connectivity Resolution: Wednesday, 11 February 2004, 5:02 PM Monday, 23 December 2002, 11:50 PM - News Server Down Affected: users attempting to read Usenet news on news.state.vt.us or news.k12.vt.us Symptoms: no response from server Resolution: Friday, 3 January 2003, 14:45 Thursday, 26 December 2002, 9:00 AM - File transfer protocol (ftp) service on www.state.vt.us suspended for scheduled maintenance Affected: web site administrators attempting to connect to the web server via ftp Symptoms: no response from the server Resolution: Thursday, 26 December 2002, 11:24 (2:24) Friday, 5 July 2002, 12:00 Noon - Mail Server Shut Down Due for Scheduled Maintenance Affected: users attempting to retrieve mail or modify account configuration Symptoms: pop3 and http connections refused Resolution: Friday, 5 July 2002, 12:35 PM Thursday, 27 June 2002, 10:00 PM - Mail Server Shut Down Due to Resource Exhaustion Affected: users attempting to retrieve mail or modify account configuration Symptoms: pop3 and http connections refused Resolution: Sunday, 30 June 2002 Friday, 21 December 2001, 12:00 Noon - Mail Server Shut Down for Scheduled Maintenance Affected: users attempting to retrieve mail Symptoms: pop3 connection refused Resolution: Friday, 21 December 2001, 12:32 PM (0:32) Sunday, 3 September 2000, 1:00 AM - Mail Server Shut Down for Scheduled Maintenance Affected: users attempting to retrieve mail Symptoms: pop3 connection refused Resolution: Sunday, 3 September 2000, 8:00 AM (7:00) Thursday, 13 April 2000, 8:47 AM Circuit down condition caused Internet service outage. Affected: all K12 dedicated schools and all dial-in users, K12 and Government Internet services and Internet access Symptoms: no access to the Internet Resolution: Thursday, 13 April 2000, 9:50 AM (1:03) Thursday, 28 October 1999, 8:00 AM File transfer protocol (ftp) service on www.state.vt.us suspended for scheduled maintenance Affected: web site administrators attempting to connect to the web server via ftp Symptoms: no response from the server Resolution: Thursday, 28 October 1999, 12:00 noon (4:00) Tuesday, 19 October 1999, 5:00 PM K12 and Internet Services Suspended for Router Maintenance Affected: all K12 dedicated schools and all dial-in users. K12 and Government Internet services and Internet access Symptoms: no network services -- this includes dial-in access, Internet services (such as E-Mail, News & WWW) and Internet access. Resolution: Tuesday, 19 October 1999, 6:00 PM (1:00) Wednesday, 25 August 1999, 4:30 PM - Service Interruption Connectivity between state government computer networks and the Internet was suspended briefly in order to perform maintenance on network security systems. This interruption affected connections between 159.105.0.0 networks and all outside networks. In addition, all Govnet servers were inaccessible during this period, including ftp, ns1, ns2, mail, mx1, mx2, news, ntp1, ntp2, relay, www, etc. It was also not be possible to initiate dial-in connections during this period (although existing dial-in sessions were not otherwise affected). Thursday, 8 July 1999, 4:30 PM - Mail Service Suspended for Scheduled Maintenance Affected: anyone attempting to retrieve mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us), anyone attempting to access the server's web interface for account management or mailing-list management Symptoms: no mail retrieval or account management services Resolution: Thursday, 8 July 1999, 8:20 PM (3:50) Monday, 5 July 1999, 12:50 PM - Mail Server Down Affected: users attempting to retrieve or send mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us) Symptoms: no response from the server; inability to successfully send messages Resolution: Tuesday, 6 July 1999, 11:35 (22:45) Thursday, 15 April 1999 - Middlebury (388) Dial-in Service Down Affected: users attempting to dial into GOVnet/K12net using the 388 telephone number Symptoms: modems connect but no login prompts are presented Resolution: Friday, 16 April 1999 Notes: users in the 247 (Brandon) exchange can use the Rutland site users in the 496 or 583 (Waitsfield) exchanges can use the Montpelier or Randolph sites users in the 767 (Rochester) exchange can use the Randolph site Monday, 15 March 1999, 8:30 AM - Mail Server Down Affected: users attempting to retrieve mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us) or access the server's web interface for account management or mailing-list management Symptoms: no response from the server Resolution: Monday, 15 March 1999, 10:30 (2:00) Sunday, 21 February 1999 - Middlebury Wide-Area Network Connection Down Affected: State governmenment users attempting to connect to or from Middlebury Symptoms: no wide-area network services Resolution: Monday, 22 February 1999 Monday, 1 February 1999, 7:30 AM - Network Firewall Down Affected: all State government users Symptoms: inability to access the Internet or certain State Government servers (mail, web, news) from State Government networks Resolution: Monday, 1 February 1999, 8:40 AM (1:10) Wednesday, 30 December 1998, 12:45 PM - Mail Server Down Affected: users attempting to retrieve mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us) or access the server's web interface for account management or mailing-list management Symptoms: no response from the server Resolution: Wednesday, 30 December 1998, 3:47 PM (3:02) Monday, 21 December 1998, 8:00 AM - WAN connection down: Brattleboro to Montpelier Affected: State Offices in the Brattleboro area Symptoms: no WAN services Resolution: Monday, 21 December, 1998, 8:45 AM (0:45) Monday, 14 December 1998, 2:30 PM - WAN connection down: St. Johnsbury to Montpelier Affected: State Offices, Schools, and users attempting to dial in to St. Johnsbury Symptoms: no services Resolution: Monday, 14 December, 1998, 3:30 PM (1:00) Thursday, 3 December 1998, 4:00 PM - Middlebury Dial-In Site Congestion Affected: users attempting to dial-in to the Middlebury (388) Govnet dial-in site Symptoms: busy signals; connection failures Resolution: Thursday, 3 December 1998, 4:00 PM Note: This problem was caused by a failure in Bell Atlantic's telephone system, which rendered half of the Middlebury Govnet dial-in site unavailable to incoming calls. Thursday, 3 December 1998, 1:53 PM - Authentication Servers Down Affected: all dial-in users Symptoms: no 'Username: ' prompt from dial-in server; failed dial-in authentication Resolution: Thursday, 3 December, 2:01 PM (0:08) Monday, 9 November 1998, 11:00 AM - WAN connection down: Springfield to White River Jct Affected: Users attempting to dial in to Springfield commserver Symptoms: no dial-in services Resolution: 2:30 PM, Monday, 9 November, 1998 (3:30) Monday, 26 October 1998 - Mail Service Suspended for Scheduled Maintenance Affected: anyone attempting to retrieve mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us), anyone attempting to access the server's web interface for account management or mailing-list management Symptoms: no mail retrieval or account management services Resolution: 10:00 AM, Tuesday, 27 October, 1998 (17:30) Tuesday, 20 October 1998, 12:45 PM - Mail Server Down Affected: users attempting to retrieve mail from mail.state.vt.us (or any of its numerous aliases, including mail.k12.vt.us) or access the server's web interface for account management or mailing-list management Symptoms: no response from the server Resolution: Tuesday, 20 October 1998, 7:00 PM (6:15) Friday, 16 October 1998, 4:30 PM - Mail Server Maintenance Affected: anyone attempting to retrieve mail from mail.state.vt.us [170.222.64.134] (or any of its numerous aliases, including mail.k12.vt.us) as well as anyone attempting to send mail through relay.state.vt.us (or any of its numerous aliases, including relay.k12.vt.us) and anyone attempting to access the server's web interface for account maintenance Symptoms: no mail retrieval, mail forwarding or account maintenance services Resolution: Friday, 16 October 1998, 7:00 PM (2:30) Tuesday, 13 October 1998, 8:00 AM - Dial-In Problems Affected: Bellows Falls (463) dial-in site, Morrisville (888) dial-in site Symptoms: no dial-in services Resolution: Wednesday, 14 October, 12:01 PM (28:01) Notes: users in the 223, 229, 371, 828 (Montpelier), 253 (Stowe), 456 (East Calais) or 888 (Morrisville) exchanges can use the Montpelier dial-in site users in the 472 (Hardwick) exchange can use the Montpelier or St. Johnsbury dial-in site users in the 533 or 586 (Greensboro) exchanges can use the St. Johnsbury dial-in site users in the 755 (Albany) exchange can use the Newport dial-in site users in the 463 (Bellows Falls), 869 (Saxtons River), 885 or 886 (Springfield) exchanges can use the Springfield dial-in site users in the 843 (Grafton) exchange can use the South Londonderry dial-in site users in the 875 (Chester) exchange can use either the Sprinfield or South Londonderry dial-in site Tuesday, 13 October 1998, 8:00 AM - WAN Problems Affected: Milton High School, Spaulding High School Symptoms: no network services Resolution: Wednesday, 14 October, 12:01 PM (28:01) Saturday, 26 September 1998, 4:00 AM - LSS 10MB service down in Waterbury due to a power outage in the Waterbury complex Affected: Waterbury to Montpelier Symptoms: no network services Resolution: Monday, 28 September, 1998, 7:30 AM (51:30) Thursday, 17 September 1998, 12:00 PM (noon) - WAN connections down due to fiber outage: Burlington to St. Johnsbury Affected: Burlington, Harwick, Montpelier, St. Johnsbury, and other locations Symptoms: no network services Resolution: Friday, 18 September, 1998, 7:00 AM (19:00) Tuesday, 15 September 1998, 8:37 AM - WAN connection down: Randolph to Montpelier Affected: Randolph K12 and and users attempting to dial in to Randolph Symptoms: no services Resolution: Tuesday, 15 September 1998, 4:00 PM (7:23) Wednesday, 12 August 1998, 7:45 AM - WAN connections down: Burlington to St. Johnsbury Affects: widespread Symptoms: no network services Resolution: Wednesday, 12 August 1998, 6:30 PM (10:45) Wednesday, 22 July 1998, 9:37 AM - WAN connection down: Montpelier to Morrisville and within Morrisville area Affected: users at DET (Morrisville) and users attempting to dial in to Morrisville Symptoms: no services Resolution: Wednesday, 22 July 1998, 1:42 PM (4:05) Tuesday, 21 July 1998, 10:26 AM - WAN connection down: Montpelier to Morrisville and within Morrisville area Affected: users at DET (Morrisville) and users attempting to dial in to Morrisville Symptoms: no services Resolution: Tuesday, 21 July 1998, 5:32 PM (7:06) Monday, 20 July 1998, 2:36 PM - News Server Down Affected: users attempting to read Usenet news on news.state.vt.us or news.k12.vt.us Symptoms: no response from server Resolution: Wednesday, 22 July 1998, 8:29 AM (43:57) Friday, 19 June 1998, 12:00 Noon - WAN and LAN connections interrupted Affected: all users in Rutland connected to 88 Merchants Row Symptoms: brief interuption of service due to switching of routers at the 88 Merchants Row location. Resolution: Friday, June 19th - 1:00pm (1:00) Note: this was a planned outage to switch routers. Thursday, 18 June 1998, 9:30 AM - Web service suspended Affected: all users in Waterbury Symptoms: no Web service -- The K12 or open side(170.222.0.0) of the network was switched to the new LSS 10 meg service. Resolution: Thursday, June 18th - 10:30am (1:00) Note: this was a planned outage to switch services. Sunday, 24 May 1998, 12:01 AM - All Services Suspended Affected: all users Symptoms: no network services -- wide-area networking (including dial-in connections and Internet access), dns, electronic mail, ftp, news and world-wide web Resolution: Sunday, 24 May 1998, 6:00 AM (6:00) Note: this was a planned outage due to work in an adjacent facility Friday, 22 May 1998, 7:45 AM - WAN Connections Down: Montpelier to Burlington, Montpelier to National Life building Affected: users in Burlington or attempting to connect to resources in Burlington, users in the National Life building or attempting to connect to resources there Symptoms: no network services Resolution: Friday, 22 May 1998, 8:15 AM (0:30) Tuesday, 19 May 1998, 4:00 PM - WAN Connections Down: Montpelier to Burlington, Montpelier to National Life building Affected: users in Burlington or attempting to connect to resources in Burlington, users in the National Life building or attempting to connect to resources there Symptoms: no network services Resolution: Wednesday, 20 May 1998, 10:10 AM (18:10) Wednesday, 13 May 1998, 8:30 AM - Bennington (447) and Manchester (362) Dial-In Service Down Affected: users attempting to dial into GOVnet/K12net using the 447 or 362 telephone numbers Symptoms: "Password: " prompt not preceded by "Username: " prompt Resolution: Thursday, 14 May 1998, 3:30 PM (31:00) Notes: users in the 362 (Manchester) or 375 (Arlington) exchanges can use the South Londonderry site users in the 394 (Rupert) exchange can use the Wells site users in the 464 (Wilmington) exchange can use the Brattleboro site users in the 896 (Wardsboro) exchange can use the Brattleboro or South Londonderry sites Monday, 27 April 1998, 11:20 AM - All Services Suspended Affected: all users Symptoms: no network services -- wide-area networking (including dial-in connections and Internet access), dns, electronic mail, ftp, news and world-wide web Resolution: Monday, 27 April, 12:10 PM (0:50) Note: this outage was the result of a major power failure in the Montpelier complex Thursday, 9 April 1998, 7:45 AM - Waterbury WAN Connections Down Affected: users attempting to connect to servers in the Waterbury complex; users in the Waterbury complex attempting to connect to outside services Symptoms: no network services Resolution: Thursday, 9 April 1998, 10:00 AM (2:15) Friday, 20 February 1998, 5:00 PM - GOVnet Mail Server Down Affected: users attempting to retrieve or send mail Symptoms: unable to log in to the mail server Resolution: Friday, 20 February 1998, 8:40 PM (3:40) Note: this was a planned outage required for upgrading the server Monday, 9 February 1998, 8:25 AM - WAN Connection Down: Montpelier to Brattleboro Affected: users in Brattleboro; users attempting to access resources connected through Brattleboro Symptoms: reduced network throughput Resolution: Monday, 9 February 1998, 10:05 AM (1:40) Friday, 6 February 1998, 7:45 AM - Domain Name & Authentication Servers Down Affected: users of the K12net name server, ns1.k12.vt.us, ns2.state.vt.us or 170.222.64.130; dial-in users Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application; no dial-in "UserName" prompt Resolution: Friday, 6 February 1998, 9:00 AM (1:15) Wednesday, 4 February 1998, 10:58 AM - Domain Name & Authentication Servers Down Affected: users of the K12net name server, ns1.k12.vt.us, ns2.state.vt.us or 170.222.64.130; dial-in users Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application; no dial-in "UserName" prompt Resolution: Wednesday, 4 February 1998, 11:04 AM (0:06) Wednesday, 21 January 1998, 5:00 AM - Domain Name & Authentication Servers Down Affected: users of the Govnet name servers, ns1.state.vt.us, ns2.state.vt.us, ns1.k12.vt.us, ns2.k12.vt.us, 159.105.23.130 or 170.222.64.130; dial-in users Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application; no dial-in "UserName" prompt Resolution: Wednesday, 21 January 1998, 8:00 AM (3:00) Tuesday, 20 January 1998, 10:55 AM - Web and FTP Servers Restarted Affected: users attempting to access www.state.vt.us, ftp.state.vt.us, www.cit.state.vt.us, www.travel-vermont.state.vt.us or www.travel-vermont.com Symptoms: no response from the server Resolution: Tuesday, 20 January 1998, 10:57 AM (0:02) Tuesday, 20 January 1998, 10:40 AM - T1 Connection Down: Montpelier to Bennington Affected: users in Bennington Symptoms: reduced network throughput Resolution: Tuesday, 20 January 1998, 4:30 PM (5:50) Wednesday, 14 January 1998, 4:40 PM - Connection Down: Govnet to K12net/Internet Affected: State government users attempting to access the Internet or internet services, including electronic mail and www Symptoms: no access to the Internet or internet services Resolution: Wednesday, 14 January 1998, 4:50 PM (0:10) Monday, 12 January 1998, 7:45 AM - WAN Connection Down: Montpelier to White River Junction Affected: users attempting to dial in to Springfield, White River Junction or Woodstock; certain K12net 56 Kb connections Symptoms: no login prompts; connection scripts fail to see expected string; no network access Resolution: Monday, 12 January 1998, 2:00 PM (6:15) Notes: users in the 234 (Bethel) exchange can use the Randolph or Rutland sites users in the 422 (Sherburne) exchange can use the Rutland site users in the 763 (South Royalton) exchange can use the Randolph site Thursday, 8 January 1998, 8:44 AM - Domain Name & Authentication Servers Restarted Affected: users of the primary K-12 name server, ns1.k12.vt.us (170.222.64.130); dial-in users Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application; no dial-in "UserName" prompt Resolution: Thursday, 8 January 1998, 8:49 AM (0:05) Thursday, 8 January 1998, 7:45 AM - WAN Connection Down: Montpelier to Burlington Affected: users attempting to dial in to Burlington Symptoms: no login prompts; connection scripts fail to see expected string Resolution: Friday, 2 January 1998, 5:16 PM (9:31) Monday, 5 January 1998, 11:09 AM - Domain Name Server Restarted Affected: users of the primary State name server, ns1.state.vt.us (159.105.23.130) Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application Resolution: Monday, 5 January 1998, 11:13 AM (0:04) Monday, 5 January 1998, 7:45 AM - WAN Connection Down: Montpelier to White River Junction Affected: users attempting to dial in to Springfield, White River Junction or Woodstock; certain K12net 56 Kb connections Symptoms: no login prompts; connection scripts fail to see expected string; no network access Resolution: Monday, 5 January 1998, 11:15 AM (3:30) Notes: users in the 234 (Bethel) exchange can use the Randolph or Rutland sites users in the 422 (Sherburne) exchange can use the Rutland site users in the 763 (South Royalton) exchange can use the Randolph site Friday, 2 January 1998, 10:20 AM - WAN Connection Down: Montpelier to White River Junction Affected: users attempting to dial in to White River Junction or Woodstock, certain K12net 56 Kb connections Symptoms: no login prompts; connection scripts fail to see expected string; no network access Resolution: Friday, 2 January 1998, 12:10 PM (1:50) Notes: users in the 234 (Bethel) exchange can use the Randolph or Rutland sites users in the 422 (Sherburne) exchange can use the Rutland site users in the 763 (South Royalton) exchange can use the Randolph site Thursday, 1 January 1998, 8:00 AM - GOVnet Mail Server Down Affected: users attempting to retrieve or send mail Symptoms: unable to log in to the mail server Resolution: Thursday, 1 January 1998, 4:00 PM (8:00) Note: this was a planned outage required for upgrading the server Friday, 26 December 1997, 11:00 AM - Middlebury (388) Dial-In Service Down Affected: users attempting to dial into GOVnet/K12net using the 388 telephone number Symptoms: line rings but modem does not answer Resolution: Monday, 29 December 1997, 7:45 AM (3 days) Notes: users in the 247 (Brandon) exchange can use the Rutland site users in the 352 (Salisbury), 388 (Middlebury), 462 (Cornwall), 623 (Whiting), 897 (Shoreham) or 948 (Orwell) exchanges can use the Brandon site users in the 453 (Bristol), 475 (Panton), 545 (Weybridge), 759 (Addison) or 877 (Vergennes) exchanges can use the Vergennes site users in the 496 or 583 (Waitsfield) exchanges can use the Montpelier or Randolph sites users in the 767 (Rochester) exchange can use the Randolph site Thursday, 25 December 1997, 8:00 AM - GOVnet Mail Server Down Affected: users attempting to retrieve or send mail Symptoms: unable to log in to the mail server Resolution: Thursday, 25 December 1997, 3:00 PM (7:00) Note: this was a planned outage required for upgrading the server Tuesday, 23 December 1997, 9:14 AM - Domain Name Server Restarted Affected: users of the primary State name server, ns1.state.vt.us (159.105.23.130) Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application Resolution: Tuesday, 23 December 1997, 9:19 AM (0:05) Saturday, 20 December 1997, 11:40 AM - Authentication Server Down Affected: users attempting to dial in to the network Symptoms: no login prompts; connection scripts fail to see expected string Resolution: Saturday, 20 December 1997, 2:35 PM (2:55) Wednesday, 17 December 1997, 7:45 AM - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Tuesday, 13 January 1998 (27 days) Monday, 1 December 1997, 1:45 AM - Barre Dial-In Site Down Affected: users attempting to dial into the network using the 479 telephone number Symptoms: no login prompts; connection scripts fail to see expected string Resolution: Tuesday, 2 December 1997, 8:35 AM (18:50) Note: all affected users have an alternate local dial-in site available users in the Barre (476, 479, 883), East Calais (456), Marshfield (426), Montpelier (223, 229, 371, 828), Plainfield (454) or Washington (883) exchanges can use the Montpelier site users in the East Corinth (439) exchange can use the Bradford site users in the Groton (584) exchange can use the Bradford or Wells River sites users in the Northfield (485) or Williamstown (433) exchanges can use the Montpelier or Randolph sites Monday, 17 November 1997, 7:00 AM - T1 Connection Down: Montpelier to Williston Affected: users in Agency of Human Services, Department of Labor & Industry Symptoms: no network access, reduced network throughput Resolution: Tuesday, 18 November 1997, 4:00 PM (33:00) Thursday, 13 November 1997, 7:45 AM - St. Albans Dial-In Server Down Affected: GOVnet & K12net users attempting to dial in through the St. Albans (524) dial-in site Symptoms: no username prompt (just a password prompt) Resolution: Thursday, 13 November 1997, 4:30 PM (8:45) Notes: users in the following exchanges can dial in to the Enosburg Falls site: 285 (Franklin), 326 (Montgomery), 524 & 527 (St. Albans), 827 (East Fairfield), 848 (Richford), 868 (Swanton) and 933 (Enosburg Falls); users in the following exchanges can dial in to the Grand Isle site: 372 (Grand Isle), 524 & 527 (St. Albans), 796 (Alburg), 868 (Swanton), 893 (Milton) and 928 (Isle La Motte); Thursday, 13 November 1997, 7:45 AM - Burlington Dial-In Service Reduction Affected: GOVnet & K12net users attempting to dial in through the Burlington (651) dial-in site Symptoms: ring with no answer Resolution: Thursday, 13 November 1997, 4:30 PM (8:45) Notes: hanging up and retrying will eventually result in a successful connection users in the following exchanges can dial in to the Grand Isle site: 372 (Grand Isle), 651 & 656-658 & 660 & 862-864 (Burlington), 769 & 871-872 & 878-879 (Essex Junction) and 893 (Milton) users in the following exchanges can dial in to the Vergennes site: 425 (Charlotte) and 482 (Hinesburg) users in the 893 (Milton) exchange can dial in to the St. Albans site Tuesday, 11 November 1997, 6:00 AM - Service Interruption Affected: K12net users and GOVnet dial-in users Symptoms: no network access Resolution: Tuesday, 11 November 1997 3:30 PM (6:30) Note: this was a planned outage due to a network infrastructure upgrade Thursday, 6 November 1997, 11:00 AM - 56 Kb Connection Down: Montpelier Complex to National Life building offices Affected: Labor and Industry Symptoms: no network access Resolution: Thursday, 6 November 1997, 11:25 AM (0:25) Sunday, 26 October 1997, 7:00 AM - All Services Suspended Affected: all users Symptoms: no network services -- wide-area networking (including dial-in connections and Internet access), dns, electronic mail, ftp, news and world-wide web Resolution: Sunday, 26 October 1997, 3:00 PM (8:00) Note: this was a planned outage due to work in an adjacent facility Thursday, 23 October 1997, 10:30 AM - Power Failure, Montpelier WAN Routers Affected: all WAN users Symptoms: no network access; reduced network throughput Resolution: Thursday, 23 October 1997, 10:45 AM (0:15) Sunday, 19 October 1997, 9:00 AM - Web and FTP Servers Down Affected: users attempting to access www.state.vt.us, ftp.state.vt.us, www.cit.state.vt.us, www.travel-vermont.state.vt.us or www.travel-vermont.com Symptoms: no response from the server Resolution: Sunday, 19 October 1997, 10:30 AM (1:30) Tuesday, 14 October 1997, 6:50 AM - T1 Connection Down: Montpelier to Newport Affected: users in Newport Symptoms: reduced network throughput Resolution: Tuesday, 14 October 1997, 9:20 AM (2:30) Tuesday, 7 October 1997, 11:00 PM - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Thursday, 9 October 1997, 5:00 PM (30:00) Monday, 6 October 1997, 10:40 AM - T1 Connection Down: Montpelier to St. Johnsbury Affected: users in St. Johnsbury Symptoms: reduced network throughput Resolution: Monday, 6 October 1997, 11:42 AM (1:02) Wednesday, 1 October 1997, 7:30 AM - T1 Connection Down: Bennington to Rutland Affected: users in Bennington and Brattleboro Symptoms: reduced network throughput Resolution: Wednesday, 1 October 1997, 10:10 AM (2:40) Wednesday, 24 September 1997, 10:59 AM - Web and FTP Servers Restarted Affected: users attempting to access www.state.vt.us, ftp.state.vt.us, www.cit.state.vt.us, www.travel-vermont.state.vt.us or www.travel-vermont.com Symptoms: no response from the server Resolution: Wednesday, 24 September 1997, 11:01 AM (0:02) Sunday, 14 September 1997, 11:59 PM - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Monday, 15 September 1997, 12:05 PM (12:06) Thursday, 11 September 1997 - T1 Connection Down, K12net: Montpelier to Middlebury Affected: Mary Hogan School, Middlebury High School Symptoms: no network access Resolution: Thursday, 11 September 1997 Wednesday, 10 September 1997 - T1 Connection Down: Montpelier to Rutland Affected: Motor Vehicles Symptoms: reduced network throughput Resolution: Thursday, 11 September 1997 (1 day) Thursday, 11 September 1997, 10:38 AM - Domain Name Server Restarted Affected: users of the primary State name server, ns1.state.vt.us (159.105.23.130) Symptoms: 'host not found' errors from a domain name resolver or any TCP/IP application Resolution: Thursday, 11 September 1997, 10:43 AM (0:05) Thursday, 4 September 1997 - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Tuesday, 9 September 1997 (4 days) Thursday, 4 September 1997, 1:16 PM - Web and FTP Servers Restarted Affected: users attempting to access www.state.vt.us, ftp.state.vt.us, www.cit.state.vt.us, www.travel-vermont.state.vt.us or www.travel-vermont.com Symptoms: no response from the server Resolution: Thursday, 4 September 1997, 1:18 PM (0:02) Wednesday, 3 September 1997, 3:45 PM - Router Problem Affected: Brattleboro-Montpelier WAN connections, Burlington-Montpelier WAN connections, Employment & Training, Liquor Control, Medical Practices Board, Retirement, Rutland-Montpelier WAN connections, Transportation Symptoms: reduced WAN throughput Resolution: Wednesday, 3 September 1997, 4:20 PM (0:35) Tuesday, 2 September 1997 - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Wednesday, 3 September 1997 (1 day) Thursday, 28 August 1997, 11:55 PM - Router Port Failures Affected: (1) Employment & Training, Liquor Control, Medical Practices Board (2) Brattleboro-Montpelier WAN connections Symptoms: (1) no WAN services (2) reduced WAN throughput Resolution: problem noted Friday, 29 August 1997, 8:00 AM; resolved 8:59 AM (0:59) Thursday, 28 August 1997, 9:17 AM - News (nntp) Server Down Affected: users attempting to read network (USENET) news from news.state.vt.us Symptoms: no response from the server news.state.vt.us Resolution: Thursday, 28 August 1997, 9:52 AM (0:35) Wednesday, 27 August 1997, 2:20 AM - T1 Connection Down: Montpelier to Burlington, North Avenue Affected: Motor Vehicles, Natural Resources, Social Welfare Symptoms: reduced WAN throughput Resolution: Tuesday, 2 September 1997, 2:30 PM (6 days) Tuesday, 26 August 1997, 7:45 AM - Vergennes (877) Dial-In Service Down Affected: users attempting to dial into GOVnet/K12net using the 877 telephone number Symptoms: modems connect, but no login prompts are transmitted; connection scripts time out waiting for prompts Resolution: Tuesday, 26 August 1997, 10:19 AM (2:34) Notes: users in the 425 (Charlotte) and 482 (Hinesburg) exchanges can use the Burlington (651) telephone number users in the 453 (Bristol), 475 (Panton), 545 (Weybridge) and 759 (Addison) exchanges can use the Middlebury (388) telephone number Thursday, 21 August 1997 - Domain Name Server Cache Failure Affected: users of the primary State name server, ns1.state.vt.us (159.105.23.130) Symptoms: spurious 'host not found' errors from a domain name resolver or any TCP/IP application Resolution: Friday, 29 August 1997 (8 days) Note: problems reported for several domains, including aol.com, together.net and sover.net, affected primarily mail delivery </PRE> <HR> <P><SMALL><A HREF="./infrastructure_dial-in.htp">Dial-In Sites</A></SMALL></P> </TD> </TR> </TABLE> </BODY>