GOVnet & K12net Contacts

<BODY ALINK="#99CC66" BGCOLOR="#CCCCCC" LINK="#993300" TEXT="#000000" VLINK="#993300"> <TABLE BORDER=0> <TR VALIGN="top"> <TD BGCOLOR="#000000" WIDTH=176> <A HREF="./index.htm"><IMG ALT="home" BORDER=0 HEIGHT=120 SRC="./toc/images/globe.gif" WIDTH=160></A> <A HREF="./govnet.htp"><IMG ALT="GOVnet" BORDER=0 HEIGHT=24 SRC="./toc/images/govnet_off.gif" WIDTH=160></A> <A HREF="./k12net.htp"><IMG ALT="K12net" BORDER=0 HEIGHT=24 SRC="./toc/images/k12net_off.gif" WIDTH=160></A> <A HREF="./infrastructure.htp"><IMG ALT="Infrastructure" BORDER=0 HEIGHT=24 SRC="./toc/images/infrastructure_off.gif" WIDTH=160></A> <A HREF="./contacts.htp"><IMG ALT="Contacts" BORDER=0 HEIGHT=24 SRC="./toc/images/-contacts_off.gif" WIDTH=160></A> <A HREF="./resources.htp"><IMG ALT="Resources" BORDER=0 HEIGHT=24 SRC="./toc/images/resources_off.gif" WIDTH=160></A> </TD> <TD> <H1><SPAN CLASS="paleheading">GOVnet & K12net</SPAN> <BR>Problem Reporting</H1> <HR> <P>If you are experiencing a problem <STRONG>dialing in</STRONG> to the network, including problems setting up a computer for dial-in, please refer to the Technical Support section of the <A HREF="./contacts.htp#support">Contacts</A> page.</P> <DIV> To report <STRONG>network</STRONG> problems: <UL> <LI>use the problem report <A HREF="#form" TARGET="_self">form</A>, below, or</LI> <LI>send email to <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:problem@govnet.state.vt.us">problem@govnet.state.vt.us</A>, or</LI> <LI>telephone (802) 828-2200.</LI> </UL> </DIV> <DIV> Problems with specific GOVnet <STRONG>services</STRONG> may be addressed as follows: <UL> <LI>domain name servers: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:hostmaster@govnet.state.vt.us">hostmaster@govnet.state.vt.us</A></LI> <LI>email server: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:postmaster@govnet.state.vt.us">postmaster@govnet.state.vt.us</A></LI> <LI>news server: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:news-admin@govnet.state.vt.us">news-admin@govnet.state.vt.us</A></LI> <LI>web server: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="http://www.state.vt.us/contact.shtml">webmaster</A></LI> </UL>  </DIV> <P>Issues resulting from illegal, unauthorized or questionable <STRONG>use</STRONG> of GOVnet resources should be referred to <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:abuse@govnet.state.vt.us">abuse@govnet.state.vt.us</A>. Note that in the case of K12net, acceptable-use policies are set largely at the local level, and most issues will be referred to the appropriate school for resolution.</P> <P>To complain about unsolicited commercial email that you have received, forward a copy of the offending message to <<a href="mailto:sa.bayes@state.vt.us"></a><a href="mailto:spamspamspamspam@state.vt.us">spamspamspamspam@state.vt.us</a>>. It is critical that you include the complete header of the message that you are forwarding.</P> <p><em>Email communications may be encrypted using the Govnet public PGP key, available at <<a href="http://www.govnet.state.vt.us/govnet.asc">http://www.govnet.state.vt.us/govnet.asc</a>>.</em></p> <P ALIGN="center"><A HREF="http://www.cio.state.vt.us/pdfs/sov_intrusion_procedures.pdf">Computer Security Incident Response Procedures</A></P> <HR> <A NAME="form"><H2>Problem Report Form</H2></A> <FORM ACTION="/cgi-bin/mailto.pl" METHOD="post" onSubmit="return validateForm(this)" NAME="problem_report" TARGET="_parent">  <INPUT TYPE="hidden" NAME="confirm" VALUE="http://www.state.vt.us/govnet/contacts_problem_confirm.htp"> <INPUT TYPE="hidden" NAME="subject" VALUE="Problem Report (from Web Form)"> <INPUT TYPE="hidden" NAME="recipient" VALUE="problem@govnet.state.vt.us">  <TABLE BORDER=0> <P>Please note that the lines marked with <SPAN CLASS="highlight">*</SPAN> are mandatory.</P> <TR VALIGN="bottom"> <TD VALIGN="top"></TD> <TD>Date | Time: </TD> <TD><INPUT TYPE="text" NAME="date" SIZE=28><INPUT TYPE="text" NAME="time" SIZE=8> <BR></TD> </TR> <TR VALIGN="bottom"> <TD VALIGN="top"><SPAN CLASS="highlight">*</SPAN> </TD> <TD>Your Name: </TD> <TD><INPUT TYPE="text" NAME="sender_name" SIZE=36> <BR></TD> </TR> <TR VALIGN="bottom"> <TD VALIGN="top"><SPAN CLASS="highlight">*</SPAN> </TD> <TD>Dept./Agency or School: </TD> <TD><INPUT TYPE="text" NAME="affiliation" SIZE=36> <BR></TD> </TR> <TR VALIGN="bottom"> <TD></TD> <TD>Work Telephone: </TD> <TD><INPUT TYPE="text" NAME="work_telephone" SIZE=24> <BR></TD> </TR> <TR VALIGN="bottom"> <TD></TD> <TD>Home Telephone: </TD> <TD><INPUT TYPE="text" NAME="home_telephone" SIZE=24> <BR></TD> </TR>  <TR VALIGN="bottom"> <TD></TD> <TD>Email Address: </TD> <TD><INPUT TYPE="text" NAME="sender" SIZE=36 onChange="this.value=validateEMail(this.value)"> <BR></TD> </TR> <TR VALIGN="top"> <TD></TD> <TD>Preferred Contact Method: <BR></TD> <TD> <INPUT TYPE="radio" NAME="preferred_contact_method" VALUE="home telephone">home telephone<BR> <INPUT TYPE="radio" NAME="preferred_contact_method" VALUE="work telephone">work telephone<BR> <INPUT TYPE="radio" NAME="preferred_contact_method" VALUE="email">email <BR> </TD> </TR> <TR VALIGN="top"> <TD></TD> <TD>Problem Description: <BR></TD> <TD><TEXTAREA COLS=36 NAME="problem_description" ROWS=9></TEXTAREA> <BR></TD> </TR> <TR VALIGN="top"> <TD></TD> <TD COLSPAN=2><SMALL>Please be sure that you have included information about (1) when the problem appeared, (2) the scope of the problem, and (3) any actions you have taken subsequent to its appearance.</SMALL> <BR></TD> </TR> <TR> <TD ALIGN="center" COLSPAN=3><INPUT TYPE="submit" VALUE="Send Problem Report"></TD> </TR> </TABLE> </FORM> <HR> <P STYLE="text-align:center"><SMALL><A HREF="./contacts.htp">Contacts</A></SMALL></P> </TD> </TR> </TABLE> </BODY>