GOVnet & K12net Contacts

<BODY ALINK="#99CC66" BGCOLOR="#CCCCCC" LINK="#993300" TEXT="#000000" VLINK="#993300"> <TABLE BORDER=0> <TR VALIGN="top"> <TD BGCOLOR="#000000" WIDTH=176> <A HREF="./index.htm"><IMG ALT="home" BORDER=0 HEIGHT=120 SRC="./toc/images/globe.gif" WIDTH=160></A> <A HREF="./govnet.htp"><IMG ALT="GOVnet" BORDER=0 HEIGHT=24 SRC="./toc/images/govnet_off.gif" WIDTH=160></A> <A HREF="./k12net.htp"><IMG ALT="K12net" BORDER=0 HEIGHT=24 SRC="./toc/images/k12net_off.gif" WIDTH=160></A> <A HREF="./infrastructure.htp"><IMG ALT="Infrastructure" BORDER=0 HEIGHT=24 SRC="./toc/images/infrastructure_off.gif" WIDTH=160></A> <A HREF="./contacts.htp"><IMG ALT="Contacts" BORDER=0 HEIGHT=24 SRC="./toc/images/-contacts_off.gif" WIDTH=160></A> <A HREF="./resources.htp"><IMG ALT="Resources" BORDER=0 HEIGHT=24 SRC="./toc/images/resources_off.gif" WIDTH=160></A> </TD> <TD> <H1><SPAN CLASS="paleheading">GOVnet & K12net</SPAN> <BR>Contacts</H1> <HR> <P>This page is intended to help you direct your query, request, report or complaint to the right place. Comments about this website itself should be directed to <a href="mailto:sa.bayes@state.vt.us"></a><a href="http://www.state.vt.us/contact.shtml">webmaster</a>.</P> <A NAME="info"><H2>Inquiries & Orders</H2></A> <UL> <LI> General inquiries about GOVnet and K12net services, policies and procedures may be addressed as follows: <UL> <LI>US mail: GOVnet, 10 Baldwin Street, Montpelier VT 05602-2109</LI> <LI>electronic mail: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:info@govnet.state.vt.us">info@govnet.state.vt.us</A></LI> <LI>telephone: +1 802 828-3774</LI> <LI>fax: +1 802 828-2221</LI> </UL> </LI> <LI>To order K12net service for your school, please refer to our <A HREF="./k12net_ordering.htp">ordering instructions</A>. (Also be sure to check out the Services section of the <A HREF="./k12net.htp">K12net</A> page.)</LI> <LI>For information about setting up a K12net school website, please contact <a href="mailto:sa.bayes@state.vt.us"></a><a href="http://www.state.vt.us/contact.shtml">webmaster</a></LI> </UL> <p><em>Email communications may be encrypted using the Govnet public PGP key, available at <<a href="http://www.govnet.state.vt.us/govnet.asc">http://www.govnet.state.vt.us/govnet.asc</a>>.</em></p> <A NAME="support"><H2>Technical Support</H2></A> <DIV> Primary technical support for GOVnet users is provided by technology coordinators in the users' department or agency. Primary technical support for K12net users is provided by technology coordinators in the users' school. <UL> <LI><STRONG>If you are experiencing a problem <EM>dialing in</EM> to the network</STRONG>, including problems setting up a computer for dial-in, please contact the technology coordinator in your agency, department or school.</LI> <LI><STRONG>To report a <EM>network</EM> problem,</STRONG> please refer to the <A HREF="./contacts_problem.htp">Problem Reporting</A> page.</LI> </UL> </DIV> <P>The GOVnet staff provides technical assistance to end-users in the forms of software updates, configuration instructions, troubleshooting guides and links to relevant information available elsewhere on the Internet. Please refer to the <A HREF="./resources.htp">Resources</A> page for more information.</P> <A NAME="mgmt"><H2>Policy & Management</H2></A> <P>Policy and management oversight of GOVnet is provided by the Information Resource Management Advisory Council (<ACRONYM TITLE="Information Resource Management Advisory Council">IRMAC</ACRONYM>). Policies and procedures are administered through the office of the Chief Information Officer (Agency of Administration) to which policy and management inquiries should be addressed.</P> <BLOCKQUOTE>email: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:cio@admin.state.vt.us">cio@admin.state.vt.us</A></BLOCKQUOTE> <P>Issues resulting from illegal, unauthorized or questionable use of GOVnet resources should be referred to <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:abuse@govnet.state.vt.us">abuse@govnet.state.vt.us</A>. Note that in the case of K12net, acceptable-use policies are set largely at the local level, and most issues will be referred to the appropriate school for resolution.</P> <A NAME="people"><H2>Who We Are</H2></A> <H3>Susan Davis</H3> <B>Manager, Govnet</B> <P>Susan is responsible for wide-area network connectivity design, <ACRONYM TITLE="local-area network">LAN</ACRONYM>-<ACRONYM TITLE="wide-area network">WAN</ACRONYM> integration and overall performance of the <ACRONYM TITLE="wide-area network">WAN</ACRONYM>. She is also responsible for configuration and installation of infrastructure routers and remote access servers. Susan has 15 years experience in network diagnostics and possesses outstanding creative problem-solving skills.</P> <BLOCKQUOTE>email: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:sdavis@govnet.state.vt.us">sdavis@govnet.state.vt.us</A> (<A HREF="http://www.govnet.state.vt.us/susan_davis.asc">PGP key</A>)<BR>telephone: +1 802 828-4655</BLOCKQUOTE> <H3>David Kreindler</H3> <P>David manages Govnet's mail, web, domain-name, news, ftp, time, directory, certificate, authentication, authorization, accounting and access services.</P> <BLOCKQUOTE>email: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:david@govnet.state.vt.us">david@govnet.state.vt.us</A> (<A HREF="http://www.govnet.state.vt.us/david_kreindler.asc">PGP key</A>)<BR>telephone: +1 802 828-4669</BLOCKQUOTE> <H3>Jim Lawrence</H3> <BLOCKQUOTE>email: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:jiml@govnet.state.vt.us">jiml@govnet.state.vt.us</A> (<A HREF="http://www.govnet.state.vt.us/jim_lawrence.asc">PGP key</A>)<BR>telephone: +1 802 828-3774</BLOCKQUOTE>  <H3>Ray Zelesky</H3> <P>Ray is responsible for consultation, site visits, and router configuration and installation. Ray is the principal contact person for the State's Internet connection.</P> <BLOCKQUOTE>email: <a href="mailto:sa.bayes@state.vt.us"></a><A HREF="mailto:rzelesky@govnet.state.vt.us">rzelesky@govnet.state.vt.us</A> (<A HREF="http://www.govnet.state.vt.us/ray_zelesky.asc">PGP key</A>)<BR>telephone: +1 802 828-4682</BLOCKQUOTE>  <SMALL><SMALL><A HREF="http://www.e-scrub.com/cgi-bin/wpoison/wpoison.cgi" TARGET="_new"> </A></SMALL></SMALL> <HR> <P STYLE="text-align:center"><SMALL><A HREF="./contacts_problem.htp">Problem Reporting</A></SMALL></P> </TD> </TR> </TABLE> </BODY>